Your tasks
- Well-delivered, effective and efficient customer care and recovery: Explain our services to customers and convince the latter to use them
- Provide professional support and advice when responding to customers’ questions and concerns
- Telephone support (inbound/outbound)
- Ensure customer satisfaction/Answer questions relating to our products
- Ensure customer satisfaction/Answer questions relating to our products
- Expert complaints handling
- Regular reporting
- Further development/optimisation of customer service processes
What we are looking for
- Excellent German and English skills – both written and spoken
- Strong customer focus and excellent communication skills
- Very friendly and understanding towards customers
- Technical know-how/affinity for online business
- Ability to adapt quickly to relevant online tools
What we can offer you
- Exciting exchanges with musicians throughout the world
- An in-depth insight into the music industry and startup world
- Flat hierarchies and encouragement to share your own ideas
- Flexible working hours and a lively and committed team