Customer Engagement (CRM/Support)
Fulltime (30-40 workinghours per week) – Berlin

We hire: with immediate effect.

Music always deserves a chance - no matter where it comes from. That’s why we’re taking the business that’s been reserved for a few to the next level for everyone. Artists shape their careers themselves; clubs and festivals scout their line-ups and talents. With our data-driven matchmaking platform for musicians and organizers, the right music comes to the stages of the world, easier and more economical than ever before, that’s our mission.

We are boundless music-loving team players who love the live experience. Our spirit of discovery strives for diversity and innovative solutions.

Do you want to participate in our mission? We will gladly take you on board. ## Your job Customer-Relationship-Management for the members of our community! You are responsible that our users use actively and regularly and as a result expand their live-event-business: - You conceive and design the dialogues with our customers and the community using digital tools of communication and communication measures (information, campaigns, incentives, dialogues, support). - You prepare target group-specific CRM campaigns (Customer-Relationship-Management) and carry them out. - You continuously analyze, evaluate and improve campaign performance. You organize and manage the corresponding evaluation tools yourself. - You create customer journey maps and competitive analyses in the field of e-mail marketing to improve our user experience and are in close contact with product development. - You also have an eye on our support.

Your type

Your skills and abilities

We offer


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